Terms of Service
Last update: March 25, 2026

 

 

1. Acceptance of Terms​

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By accessing or using the Premura website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, clients, and others who access or use the service.​​​

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2. Description of Services

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Premura provides private concierge nursing services delivered to clients' homes and preferred locations. Our services include but are not limited to: post-operative recovery care, chronic disease management, medication oversight, IV therapy, wellness assessments, and palliative support. All nursing services are performed by licensed Registered Nurses (RNs).

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3. Eligibility and Service Area

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Our services are available to individuals 18 years of age or older, or to authorized guardians acting on behalf of minors. Service availability is subject to geographic coverage areas. By requesting services, you confirm that you have the authority to do so.​​

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4. Clinical Scope and Limitations

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Premura nurses operate within the licensed scope of practice for Registered Nurses in their respective states. Our services are not a substitute for emergency medical care. In the event of a medical emergency, please call 911 immediately. We do not provide physician services, diagnose conditions, or prescribe medications.​

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5. Payment Terms

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Services are billed at the agreed hourly or package rate. Payment is due at the time of service unless otherwise arranged. We accept major credit cards and electronic payment methods. Pricing is subject to change with advance notice to active clients. Cancellations made within 24 hours of a scheduled visit may be subject to a cancellation fee.

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6. Privacy and Confidentiality

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Premura is committed to protecting your personal health information in accordance with HIPAA regulations and applicable state privacy laws. Client information is never sold or shared with third parties except as required by law or for purposes of delivering care (e.g., coordinating with your physician). Please see our Privacy Policy for full details.

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7. Limitation of Liability

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To the maximum extent permitted by law, Premura shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services. Our total liability for any claim shall not exceed the amount paid by you for services in the 30 days preceding the claim.

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8. Modifications to Terms

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Premura reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting to this website. Continued use of our services following the posting of changes constitutes your acceptance of such changes. We encourage you to review these terms periodically.

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9. Governing Law

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These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Premura is registered, without regard to its conflict of law provisions. Any disputes arising shall be resolved through binding arbitration, except where prohibited by law.

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10. Contact

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For questions regarding these Terms of Service, please contact us through the contact form on our website or reach out to our care team directly. We are committed to addressing your inquiries promptly.